Return PolicyIf you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.
Slight variations are inherent in our craft items. A few stray threads in a braided rug or very small missed sections are the norm and do not
constitute a flaw. If however, you encounter a large stain, tear or missing section we ask for written notification and offer you a full
refund or replacement rug sent at no extra charge.
Please send your written claim to us by fax at:
Capitol Earth Rugs
8001 Assembly Court #21-24
Little Rock, AR 72209
WE WELCOME YOUR SUGGESTIONS! Please send us your ideas for new products and suggestions from your customers.
We love to hear from you!
Your Satisfaction is Our Priority!
If you have a service complaint, we want to know and will strive to make it right to your level of satisfaction.